Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) outlines the terms and conditions under which refunds, cancellations, and related service requests are handled by Prexio LLC (“we,” “us,” or “our”). By purchasing any digital product, downloadable resource, examination material, study guide, or any other intangible educational content from our platform, you (“customer,” “you,” or “user”) acknowledge and agree to all the conditions listed in this Policy.

Prexio LLC specializes exclusively in the delivery of digital educational products, including study guides, exam materials, practice questions, answer sets, and related electronic content. These products are delivered instantly or via email and are considered intangible digital goods. Because of the nature of these items, once accessed, downloaded, or delivered, they cannot be returned, revoked, or cancelled.

2. Nature of Digital Products

All products sold by Prexio LLC are digital goods. This means:

  • They are not shipped physically.
  • They cannot be physically returned.
  • They are instantly accessible or delivered electronically to the email address provided at checkout.

Unlike physical items, digital items, once delivered or accessed, can be permanently stored, copied, or transferred to your device. For this reason, refunds or returns are not applicable once access is granted.

3. Refund Policy Overview

3.1 No Refund on Electronic Purchases

This is an electronic purchase. Once you buy any educational course, digital file, exam preparation product, or practice material:

  • Access is granted instantly or within a short processing period.
  • You may view, save, or copy the material to your computer or device.

Because digital products are non-recoverable, no refund request will be accepted once access is granted or the digital file has been delivered.

3.2 No Refund for Buyer’s Change of Mind

We do not offer refunds for:

  • Purchasing the wrong item
  • Change of requirement after download
  • Misunderstanding of the product
  • Accidental purchase
  • Claiming the material does not suit your needs

Customers are strongly advised to carefully read the product description before purchasing.

4. Cancellation Policy

4.1 No Cancellation After Order Placement

Once an order is placed:

  • It cannot be cancelled, regardless of whether the product has been accessed.
  • Our system initiates digital delivery immediately.

It is your responsibility to review product descriptions, features, and compatibility before making the purchase.

5. Refund on Damaged or Defective Product

5.1 Digital Products Cannot Be “Damaged” or “Defective”

As we only sell intangible digital files, they cannot be damaged in transit nor can they become defective like a physical item.

Our delivery system ensures that:

  • Files are delivered in valid digital formats
  • All materials are accessible

Therefore:
Refund requests claiming that the product is damaged or defective will not be accepted.

5.2 Technical Assistance Provided

If you are unable to access the file due to technical issues such as:

  • File not opening
  • Compatibility errors
  • Downloading issues
  • Email delivery issues

We will provide full technical support to resolve the matter.
You may contact us at: sales@prexio.site

Technical assistance does not include product replacement refunds.

6. Refund for “Product Not as Described”

6.1 Clear Product Descriptions Provided

Each product listing on our website contains a clear summary and descriptive details. We explicitly mention that:

  • We provide Questions & Answers only for exam preparation.
  • We do not guarantee any specific format beyond what is mentioned.
  • We do not provide official content from third-party certification bodies.
  • The content is standardized for exam-oriented preparation.

6.2 No Refund for Misinterpretation of Description

Refund requests claiming that:

  • The product is not what you expected
  • You assumed additional content would be included
  • You misunderstood the description

will not be accepted.

If you require clarification prior to purchasing, you may always contact us.

6.3 Post-Purchase Support Provided

If you need any guidance or assistance after purchasing, you may write to us at:
📩 sales@prexio.site

We are committed to helping you understand and use the material effectively—but this does not include refunds.

7. Technical Support Guarantee

Although refunds are not provided, customers receive access to complete support, including:

  • Help with download issues
  • Assistance with file access
  • Troubleshooting compatibility
  • Redelivery of files if needed

We aim to ensure that you receive your digital product in full working condition.

8. Customer Responsibility

By purchasing from Prexio LLC, you agree that:

  • You have read the full product description.
  • You understand this is a digital product with no physical shipment.
  • You accept that digital items are non-refundable and non-returnable.
  • You are responsible for entering the correct email address to receive the product.
  • You will contact us for technical issues rather than requesting a refund.

9. Final Notice Before Purchase

Please consider this Policy as the final and official notice from Prexio LLC.
By completing a purchase on our website, you acknowledge that:

  • You fully understand and accept the terms of this Policy.
  • You waive all rights to claim refunds, returns, or cancellations for delivered digital products.

Any claim submitted outside the scope of this Policy will not be entertained.

10. Contact Information

For any product-related concerns or technical assistance, contact us at:
📩 sales@prexio.site

We strive to support all customers promptly and professionally.

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